We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible, your item must be in the same condition as received, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and delivery. Unfortunately, damage to products received during transit or delivery cannot be accepted.
To start a return, contact us at support@mkdiscount.co.uk or complete the form below:
If your return is accepted, we’ll provide instructions on how and where to send your package. All costs relating to the return are the customers responsibility and a restocking fee for certain products may apply. Items sent back without first requesting a return will not be accepted.
For any return questions, you can always contact us at support@mkdiscount.co.uk.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale and discounted items or gift cards.
Exchanges
To ensure you receive what you want, the fastest method is to return the original item, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and inform you if the refund is approved. If approved, the refund will be processed automatically on your original payment method within 14 business days. Please note it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@mkdiscount.co.uk.